We don't offer tech support on the public forums for a few reasons:
1. Because they're public and we don't want to give free help to people using competitor's products. We're a business and we make money by selling our knowledge of these processes. We offer free tech support to anyone who buys something from us, but in a closed forum (PRS) where people who haven't bought from us can't read it.
2. Our PRS system is set up to ask the right questions right from the start so we can get all the information we need to help. It properly tracks problems in a database system. As opposed to this forum where someone may post "I can't get it to work" and then we have to ask them 10 or more questions, which may or may not be relevant.
We WILL be vastly improving our PRS system in the upcoming months so that other PAID customers may access our growing database of problems and solutions.
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