I do not want to get in a contest about who dropped the support ball. I just want some advice from someone who may have experience with these type of results with my configuration and can diagnose my problem. I will eventually figure it out using the manual and trying different configurations. I thought you professionals could tell me right off what the problem is. You guys said the flash copper would correct the problem, so I purchased that kit and have had no better results. Now I am finding out I do not need it. I just thought I could save some time and get resolution on this since I have had this problem now for about a month with very little or no success using these products. I think that your customers can benefit from seeing the troubleshooting process on this forum since there is no a way to see past problem resolutions with your tech support process.
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Glenn
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