i had the same problem .... to load it turn the machine on .. and lightly push the compound on to it ,, the heat from the pad will draw the compound on.. i use my compound on a 3/4 hp buffer and it is better to use a lower rpm ... i just finished up the stuff i got from caswell and i used it for everthing .... when you get the hang of it it will work great for you ..... my stuff was like a rubber to ... i put it on and wait a few minutes and it last around 25 min.. use it on a sprial pad