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Trying to polish intake manifold...

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  • Trying to polish intake manifold...

    But Caswell didn't send the felt bob kit with my order and no one will answer my email that I sent last Tuesday. That's great. Guys like me working the night shift think, "hey, they have email addresses for customer support. I can email them if I have a problem since I am usually sleeping while they are at work. No Problem!" But no, they just ignore their email. So thanks a lot Caswell.

  • #2
    Re: Trying to polish intake manifold...

    Originally posted by chris3000gt View Post
    But Caswell didn't send the felt bob kit with my order and no one will answer my email that I sent last Tuesday. That's great. Guys like me working the night shift think, "hey, they have email addresses for customer support. I can email them if I have a problem since I am usually sleeping while they are at work. No Problem!" But no, they just ignore their email. So thanks a lot Caswell.
    It is possible that for some reason your email has been lost or something , maybe you should go the good old fashion way and give them a phone call . There is probably a window frame where they are on working hours and you are not sleeping !!
    http://www.peintureenpoudrepb.com
    http://www.polissagepb.com
    http://www.powdercoatpb.com
    baz

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    • #3
      Re: Trying to polish intake manifold...

      Originally posted by baz View Post
      It is possible that for some reason your email has been lost or something , maybe you should go the good old fashion way and give them a phone call . There is probably a window frame where they are on working hours and you are not sleeping !!
      They answered after the second email. This is what I got:

      The felt bobs are on back order I do not have an ETA for them.

      --
      Craige Brooks--
      Caswell Inc.
      7696 Route 31, Lyons NY 14489 USA
      P: 315 946 1213
      F: 315 946 4456
      Plating Kits Electroplating Kits Aluminum Anodizing Kits Powder Coating Systems Metal Polishing And Buffing Supplies - Caswell Inc

      The note in the box said the order was complete, so they knew the felt bobs were on back order and they still sent the order out saying it was complete hoping I wouldn't notice. Then, only when I threaten to go to the credit card company, the reply above is what I got. No apology or offer to refund the cost of the felt bobs. Basically a "you're screwed". I understand back orders, but they should have told me BEFORE they sent it and given me a chance to go elsewhere. Now I have to pay to ship it back because I don't know if I'll ever get what I paid for.

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